Privacy Policy

Last Updated: October 16, 2026

1. Introduction

Betasquirrel Innovation Labs (FZE) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and software products (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Name, email address, phone number, and contact information
• Company or organization name
• Billing and payment information
• Account credentials and profile information
• Communications with us (support requests, feedback, etc.)

2.2 Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log files and analytics data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our Services
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given us explicit permission to share

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention and UAE Legal Framework

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

UAE legal framework: We design our data-handling practices with reference to applicable UAE data-protection, cybersecurity, and health-data requirements, including:

• UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data
• UAE Federal Law No. 2 of 2019 concerning ICT in health fields, when health data is processed
• Applicable emirate health-authority rules, depending on the licensed facility and service

For users in the UAE, you have specific rights under UAE data protection laws, including the right to access, correct, delete, and object to processing of your personal data. We respect these rights and will respond to your requests in accordance with applicable UAE laws.

Data location: Hosting and subprocessors are confirmed in the applicable customer agreement. Health-data deployments require a documented residency and transfer review before production use.

Breach response: We assess security incidents under the notification rules and timelines applicable to the affected data, facility, and regulator. We do not assume a universal 72-hour rule.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing where applicable

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and usage patterns. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Betasquirrel Innovation Labs (FZE)
Registered office: Block B, Office B55-087, Sharjah Research, Technology and Innovation Park (SRTI Park), Sharjah, United Arab Emirates
Email: it@betasquirrel.io
Website: betasquirrel.io