Privacy Policy

Last Updated: February 16, 2026

1. Introduction

Betasquirrel Innovation Labs (FZE) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and software products (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Name, email address, phone number, and contact information
• Company or organization name
• Billing and payment information
• Account credentials and profile information
• Communications with us (support requests, feedback, etc.)

2.2 Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log files and analytics data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our Services
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given us explicit permission to share

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention and UAE Compliance

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For healthcare-related data, we comply with applicable regulations, including UAE Federal Law requirements for data retention.

UAE Law Compliance: We are fully compliant with applicable UAE laws and regulations regarding data protection and privacy, including:

• UAE Federal Law No. 2 of 2019 on the Use of Information and Communication Technology in Health Fields - We comply with all requirements for health data protection, including mandatory 25-year retention period for health records
• UAE Federal Law No. 45 of 2021 on Personal Data Protection - We adhere to all data subject rights, data processing principles, and breach notification requirements
• UAE Federal Law No. 5 of 2012 on Combating Cybercrimes - We implement appropriate cybersecurity measures to protect your data
• Dubai International Financial Centre (DIFC) Data Protection Law - If applicable, we comply with DIFC data protection standards

For users in the UAE, you have specific rights under UAE data protection laws, including the right to access, correct, delete, and object to processing of your personal data. We respect these rights and will respond to your requests in accordance with applicable UAE laws.

Data Localization: In compliance with UAE regulations, we may store and process your data within UAE territory or in jurisdictions approved by UAE authorities. We ensure appropriate safeguards are in place for any cross-border data transfers.

Breach Notification: In the event of a data breach affecting UAE users, we will comply with UAE Federal Law No. 45 of 2021 requirements, including notifying the relevant UAE authorities and affected individuals within the required timeframe (typically 72 hours).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing where applicable

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and usage patterns. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Betasquirrel Innovation Labs (FZE)
Email: privacy@betasquirrel.io
Website: betasquirrel.io